Blackwood Hodge is fully committed to providing superior service and after-sales support to help your business succeed in myriad ways. Your challenges are our challenges, and we are constantly striving to increase our customers’ efficiency, profitability and overall business value.
To meet the needs of our customers, we invest heavily in people, facilities and the latest technology. Blackwood Hodge is in a constant state of development and improvement, focusing on providing outstanding service to our customers.
With Blackwood Hodge, the relationship doesn’t end when the product has been shipped: we like to think that it has only just begun. Specialist engineers working from a well-equipped workshop can conduct on site visits, or call on our fully-stocked warehouses to deliver more products.
On Site Service Support
Customers can easily contact our experienced engineers, by telephone or email, with any queries. Our service technicians can be available on site when needed, to ensure our customers have an uninterrupted supply of power.
Service technicians are equipped with all the necessary tools for carrying out service and maintenance in the field and we have invested in specialist diagnostic tools to carry out on-site diagnostics and repair.
Contact Us for more information on our on site support from blackwood@blackwoodhodge.com
Service Contracts
Our comprehensive Service Agreements typically include four annual service visits. With this agreement in place, our customers have peace of mind that their generator set will provide reliable power whenever it is needed. Service Agreements can be arranged to suit each individual customer’s specific product support needs.
Contact us for more information on Service Contracts from blackwood@blackwoodhodge.com
FG Wilson Protect - Customer Service Agreement - (CSA)
Generator sets from FG Wilson are built for long and efficient working lives, and their owners benefit from competitive operating costs. With an FG Wilson Protect Customer Service Agreement (CSA) from your local dealer you can be in complete control of costs right from the beginning.
A Customer Service Agreement allows you to bundle together the cost of parts and services upfront. You can work with your FG Wilson dealer to tailor a maintenance plan that specifically suits your needs, from a basic Preventative Maintenance plan to a comprehensive Total Maintenance and Repair plan and you can pre-schedule all your maintenance for a time that works for you.
The benefits of a Customer Service Agreement are: -
- Flexibility, choose the level of maintenance that suits your business
- Increased uptime - properly maintained generator sets run longer and better
- Early warning, a CSA can minimise costs by finding and repairing before a major failure happens
- Forward plan your maintenance schedule
- Covers all parts for routine maintenance
- Work carried out by FG Wilson authorised technicians, with latest technology and tools
- Only genuine FG Wilson parts used for repairs
With a Customer Service Agreement, you have more time to do what you do best, run your business. Speak to your local FG Wilson dealer today about an FG Wilson Protect Customer Service Agreement – to save TIME and MONEY!
FG Wilson Protect - Extended Service Cover (ESC)
Every FG Wilson generator set has been designed and tested in some of the most modern and well-equipped facilities in the world, and they leave our factories with a comprehensive warranty that reflects our confidence in their performance and durability.
That is why we are pleased to introduce FG Wilson Protect Extended Service Cover, giving you the opportunity to extend the benefits of cover beyond standard warranty period.
You Can Choose The Level Of Cover That Suits Your Needs:
| SILVER | GOLD | PLATINUM |
|---|---|---|
| Basic cover that includes most major engine and alternator components | Covers all the components in the Silver level plus jacket water pump, fuel injectors and turbochargers | Includes all the as-shipped consist from the factory with FG Wilson part numbers |
The benefits to you are:-
- Cost effective cover which protects your generator set up to 5 years
- Safeguard against unexpected repairs and associated costs
- Work carried out by FG Wilson authorised technicians
- Only genuine FG Wilson parts used for repairs
- No excess or deductible to pay
You can only get FG Wilson Protect Extended Service Cover until your standard warranty expires so contact your local FG Wilson dealer today!